Your Privacy is Protected at ezg88

1. Introduction

This Privacy Policy is issued by ezg88 ("Platform", "we") and applies to all users who register for or use the services provided on the ezg88 website. By using this platform, you confirm that you have read, understood and accepted the terms set out in this policy.

ezg88 respects the privacy of every member and takes the responsibility of protecting your personal information seriously. This policy explains the types of data we collect, the purposes for collection, how it is stored, and your rights as the data owner.

2. Information We Collect

ezg88 collects your personal information through various channels throughout your interaction with our platform. This collection is carried out transparently and only for legitimate purposes.

Information you provide directly:

• Full name and account username
• Identification card number (MyKad) or relevant identity document
• Active email address
• Mobile number for two-factor authentication
• Bank account or e-wallet details for processing deposits and withdrawals
• Date of birth for age verification (21+ years)

Information collected automatically:

• IP address and details of the device used
• Browsing data including pages visited and time spent on the platform
• Technical information such as browser type, operating system and screen resolution
• Cookie data and session identifiers for a better user experience
• Deposit and withdrawal transaction records for compliance and audit purposes

3. Purpose of Personal Data Use

Every piece of information we collect is used solely for legitimate purposes directly related to the services we offer. ezg88 does not use your data for any purpose outside the following scope:

• Creating and managing your member account on the ezg88 platform
• Processing financial transactions including minimum deposits of RM20 and minimum withdrawals of RM50 securely
• Identity verification and compliance with legal requirements related to responsible gambling
• Detecting and preventing fraud, money laundering and platform abuse
• Providing effective customer support via live chat and email
• Sending important notifications related to your account, transactions and policy updates
• Fulfilling applicable legal and international licensing obligations
• Improving service quality and user experience based on usage patterns

4. Sharing Information with Third Parties

ezg88 does not sell or transfer your personal information to third parties for marketing purposes. However, in certain limited circumstances, we may need to share your information with:

• Authorised payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency platforms to process your financial transactions
• Regulatory authorities and law enforcement bodies when required by law or court order
• Technical service providers involved in platform operations under strict confidentiality agreements
• International licensing bodies for compliance and periodic audit purposes

In all cases of sharing above, we ensure that third parties are bound by confidentiality and data protection obligations equivalent to the standards we follow.

5. Data Security and Storage

The security of your personal information is a top priority for ezg88. We implement comprehensive technical and organisational measures to protect your data from unauthorised access, use, disclosure or destruction.

• 256-bit SSL encryption for all data transmitted between your browser and our servers
• Password storage using strong hashing algorithms — we never store passwords in plain text
• Two-factor authentication (2FA) available for additional account protection
• Continuous security monitoring and periodic penetration testing of the platform infrastructure
• Strict internal access controls — only authorised personnel may access member data
• Clear incident response procedures to address any security breach

Your personal data is retained for as long as necessary to fulfil the stated purposes or as required by applicable law. Financial transaction records and identity verification records are retained in accordance with the periods set by licensing compliance requirements.

6. Use of Cookies and Tracking Technologies

ezg88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security
• Performance Cookies: Help us understand how users interact with the platform for continuous improvement
• Preference Cookies: Store your chosen settings such as language and display preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ezg88 platform.

7. Age Limit and Child Protection

The ezg88 platform is intended solely for users aged 21 and above. We do not accept registration or use of our services by individuals below this age limit.

We do not intentionally collect personal information from underage children or minors. If we find that information has been collected from an individual under 21 without proper verification, the account will be terminated and the related information will be deleted immediately.

All new users are required to go through an age verification process during registration. If you suspect that the platform is being misused by an underage individual, please contact our support team immediately.

8. Third-Party Links and Platforms

The ezg88 platform may contain links to third-party websites or services in certain contexts such as payment providers. Please note that this Privacy Policy applies only to the ezg88 platform.

ezg88 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every platform you visit, particularly regarding the handling of financial information during the payment process.

9. Privacy Policy Updates and Amendments

ezg88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.

Any material changes will be communicated to you via a notification on the platform or by email to your registered account at least 14 days before the changes take effect. The latest effective date will always be displayed at the top of this policy.

Continued use of the ezg88 platform after those changes take effect will be considered your acceptance of the updated terms. If you do not agree with any of the changes, you have the right to stop using the platform and request account closure.

10. Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the ezg88 customer support team is ready to assist.

• 24/7 Live Chat is available directly within your ezg88 account — the fastest way to get an immediate response
• Email: [email protected] — for written enquiries that require documentation
• Support is available in Malay and English

Email response times depend on the volume of enquiries received. For matters requiring immediate verification or relating to account security, we recommend using Live Chat.